WORST OF THE WORST HORRIBLE EVIL MEAN SPIRITED - Customer Service Representative (CSR) Alight Solutions Employee Review

1.0
Aug 27, 2024
Recommend
CEO approval
Business Outlook

Pros

work from home, paycheck, benefits while they last

Cons

Double jeopardy, get punished multiple times for same infraction. If someone complains it is ALWAYS YOUR FAULT! Fired me after my son was diagnosed with cancer and they knew about it. I had 89 hours of sick time, and they refused to pay me for those hours after I was fired. They knew I was going to be using those hours after my son's diagnosis. Their client requested that I be coached, the coaching took place. However, the person in upper management who I reported to HR in the past for writing me up after I was already reprimanded for a person who complained double jeopardy again decided to fire me. They also wanted to make sure that I knew they would do what they could to prevent me from getting unemployment. I always met and exceeded metrics. I am sure she is gloating for firing me. KARMA will get her, and the company. Nevermind the screaming callers that cuss you out, this company will stab you in the back when you lease expect it. Their Alight values are fake.

Explore other reviews about Alight Solutions

5.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

avatar
Alight Solutions Response
5mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work from home that's it.

Cons

Low pay for amount of work which keeps increasing Training is horrendous Team work or life balance total BS they do not care your just a number.

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