Not for introverts! Not sufficient training - Customer Care Representative Alight Solutions Employee Review

2.0
Jun 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Alight provides wonderful benefits which was a plus!

Cons

If you are an introvert or have a learning style that's different from just being lectured to, this may not be a good fit for you. I do think an introvert can succeed in this role in theory, but this company seems to only respect extroverts. Also, not enough training time, Pay is not great. I took this job hoping the quarterly bonuses would make up for the lower hourly pay, but it's not. I think you may make an extra $1,000 your first year at the most in this role. Lastly, if you struggle with anxiety this job may also not be a good fit.

Explore other reviews about Alight Solutions

5.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
5mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

Cons

Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

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