Ok for a while - Customer Service Representative Alight Solutions Employee Review

2.0
Jul 12, 2018
Recommend
CEO approval
Business Outlook

Pros

You learn about customer service and you are provided training. The start pay is higher than minimum wage. The location is good and there are cool team building activities.

Cons

With the passing of time you get more responsibilities, and then some more on top of that, you get more clients and as much as 5 skills more but your pay remains...the same. Also, you have to be lucky and get a good manager. Mine was very unprofessional, she discussed monthly evaluations out loud to stress us out. She also showed favoritism, for example she has a favorite employee and she encourages the employee to avoid work so he can run the managers personal errands.

Explore other reviews about Alight Solutions

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill place great culture interesting work

Cons

none i love it here

1
avatar
Alight Solutions Response
4mo
Thank you for sharing your experience and for being part of Alight for so many years. We’re thrilled to hear that you enjoy the culture, the flexibility, and the work you’re doing. We appreciate your continued contributions and are glad you feel at home here. Thanks for being part of what makes Alight a great place to work!
3.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Team leaders are good, supportive and caring. Want you to thrive as long as you do your job.

Cons

Job is very temporary. Based on Performance.

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