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      Alight Solutions

      Engaged Employer

      Alight Solutions reviews

      Webchat Customer Care Representative II - CCRII Alight Solutions Employee Review

      5.0
      Mar 19, 2018
      Ccrii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits options and pay, Excellent work environment and Positive ambient, lots of experience and expertise to acquire on the Customer Service etiquette.

      Cons

      So far it has been an excellent experience. It is a great company to work in. Maybe a con, but it aint so bad, is the fact that there is no further growth to Sr.CCR Role once you get to the CCRII Role on webchat. It would be way awesome to have a Sr. CCR role Implemented.

      Explore other reviews about Alight Solutions

      5.0
      Dec 2, 2025
      Administrative support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility Work life Balance Very customer centric

      Cons

      Some deadlines can be hectic

      avatar
      Alight Solutions Response
      6mo
      Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
      4.0
      Jun 19, 2026
      Health consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great for entry level, benefits are amazing, unlimited PTO

      Cons

      long hours during open enrollment, you need a ton of adaptability with company structure changes.

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