A Great Company Being Ripped Apart By Alight - Senior Customer Service Representative Alight Solutions Employee Review

So disappointing to see a company that HAD a reputation of quality top notch customer service and training now only focusing on getting on and off calls with less than minimal training. Specific client training and responsibility to resolve caller's issues are almost non-existant. I have worked there 12 years for Hewitt then AON and now Alight. Alight has come in and in a short period of time turning the company into a sweat shop at all levels. Gone is the feeling of pride in my work and Company. The stress level and work load continues to climb. So many good people have left or been let go. More people out on medical leave.