Your soul is worth more than this job - Customer Service Representative Alight Solutions Employee Review

Extremely high call volume with almost no downtime between calls. Very metrics-driven — everything is tracked and monitored. Scripts and strict processes make it hard to actually help people. Systems can be confusing and slow, which makes calls harder than they need to be. Training doesn’t always prepare you for how complicated benefits questions can be. Calls can be emotionally draining since people are often stressed about healthcare or money. Work becomes very repetitive over time. Limited opportunities to move up. Management often focuses more on numbers than employee wellbeing. Can feel like just another number in a large outsourcing company.