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      Alight Solutions

      Engaged Employer

      Alight Solutions reviews

      Lack of employees - Customer Service Representative Alight Solutions Employee Review

      2.0
      Feb 10, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can’t think of anything at all

      Cons

      They haven’t hired a lot of people so it’s always busy. They make us do so much work we have to help this other department yet don’t get paid enough for it. We do double the work with not much pay. And they expect us to make cases and reach back out to the customers when we have back to back calls if you don’t you can get fired. Only offers full time

      avatar
      Alight Solutions Response
      3mo
      Thank you for your feedback. We understand the challenges that can come with high call volumes and workload demands, and we appreciate your feedback on staffing and support needs. Your insights are valuable to us, and we thank you for the work you do each day.

      Explore other reviews about Alight Solutions

      5.0
      Dec 2, 2025
      Administrative support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility Work life Balance Very customer centric

      Cons

      Some deadlines can be hectic

      avatar
      Alight Solutions Response
      5mo
      Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
      3.0
      Jun 4, 2026
      Purchasing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

      Cons

      Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

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