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      Alight Solutions

      Engaged Employer

      Alight Solutions reviews

      Good - Customer Service Representative Alight Solutions Employee Review

      3.0
      Oct 15, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Managers and team leads are generally supportive and open to questions. Remote work option makes work-life balance easier.

      Cons

      Call volume can be overwhelming during peak seasons, especially around open enrollment. Metrics-driven environment — sometimes it feels like numbers matter more than quality of support. Limited opportunities for advancement unless you move into management or technical roles.

      Explore other reviews about Alight Solutions

      5.0
      Feb 17, 2026
      Senior consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Chill place great culture interesting work

      Cons

      none i love it here

      1
      avatar
      Alight Solutions Response
      3mo
      Thank you for sharing your experience and for being part of Alight for so many years. We’re thrilled to hear that you enjoy the culture, the flexibility, and the work you’re doing. We appreciate your continued contributions and are glad you feel at home here. Thanks for being part of what makes Alight a great place to work!
      3.0
      Jun 4, 2026
      Purchasing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

      Cons

      Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

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