Pros
• Strong product portfolio to sell — the fiber footprint is the best in the market, and FirstNet plus the broader B2B and public-sector lineup gives you real solutions to put in front of customers. • Brand recognition opens doors. Cold outreach is easier when people already know and trust the name. • Solid foundational sales training and certifications (Sales Excellence, Future Me) that carry over anywhere. • Genuine opportunity exists for self-starters — if you’re willing to prospect, build your own pipeline, and chase B2B and agency accounts, the upside is there to be created. •Good coworkers and some strong leadership at the local level who actually coach and support.
Cons
• Compensation was cut at the start of the year, and it materially changed what’s realistically earned on the floor. Strong performers are taking home far less for the same effort. • Stores are overstaffed against the traffic. Splitting slow walk-in volume across nine reps means everyone’s fighting for scraps, and individual earning potential gets diluted no matter how good you are. • The company competes against itself. Authorized retailers, IHX, Call Centers, Target, BJ’s, and Costco all sell the same products, so the sales that should be yours get pulled away before they ever reach the store. • The job has become more escalations than selling. Too much of the day is spent absorbing service problems and customer fallout instead of doing the revenue-generating work you’re measured on. • Title doesn’t match the scope. The retail classification undersells what the role actually demands — independent prospecting, B2B closing, and territory development that look nothing like a counter job. • Earnings feel capped by environment, not effort. Even top attainment runs into a ceiling created by traffic, staffing, and channel conflict rather than your own ability.
