A company in rapid decline - Senior Client Services Manager AMS Employee Review

2.0
Oct 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work with some major clients across multiple industries. Working from home was previously a major + of working for AMS. Plenty of talented colleagues to learn from. Opportunity to change account after 1 year.

Cons

Remuneration is below market average in most locations. Company refuses to cover expenses accrued working from home. Lack of diversity - the D&I board is made up of Caucasians. Leadership positions are filled mostly by white males. Yearly bonus paid out only in 2 of the past 5 years. IT equipment is somewhat unreliable. Company restructure has created disarray. A number of individuals have been promoted to positions they are incapable and unworthy of. Stinks of 'who you know' rather than 'what you know.

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AMS Response
5y
There is a lot in your post that my response here cannot cover to the depth that I would like to. I am very keen to hear from you to discuss your views and to understand your experience of our culture over recent months – there is a lot of positive action around the many facets of D&I at AMS that I really would like to share with you. I really would like to talk in complete confidence, please do get in touch, Ruth

Explore other reviews about AMS

5.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

AMS has great culture, they care about the people who work at the company.

Cons

Client relationships can be difficult

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AMS Response
3mo
Thank you for sharing your experience. It’s great to hear our culture and the care we show for our people have made a positive impact. That sense of support and connection across teams is something we work hard to nurture every day. We also recognize that client relationships can be complex at times. Supporting our teams to navigate those environments with confidence and collaboration remains an important focus for us. We appreciate your feedback and your contribution to AMS.
1.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible and remote working Great company but with the right leadership

Cons

Since the leadership change last year, the culture within AMS has deteriorated significantly. The new CDTO’s approach has created an environment that feels increasingly toxic and unsustainable for many employees. There is a strong sense that every problem is expected to be solved—or sidelined—by AI, often without realistic planning, sufficient resources, or input from the teams actually responsible for execution. This has led to confusion, constant shifting priorities, and a lack of meaningful support for getting work done effectively. At the same time, workloads have increased to an unsustainable level. Expectations continue to rise, but without additional resources or clear prioritization. Many teams are stretched thin, juggling multiple high-pressure initiatives with tight deadlines, which only adds to the stress and makes it difficult to maintain quality or balance. More concerning is the leadership style. Communication often feels driven by pressure and fear rather than clarity or collaboration. Many employees feel they are operating under constant scrutiny, which has contributed to widespread stress, anxiety, and low morale across the department. It’s becoming common to hear colleagues express reluctance to come into work, not because of the workload itself, but because of the atmosphere.

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