Pros
-Diverse workforce and management -Remote Work
Cons
This is the worst job I have ever had. I am 37. At this age, I do not need to be micromanaged to the point of telling my manager every time I need to pee. Every manager you interact with claims to hate micromanaging their employees, but ADT's structure allows for nothing else. You have to be glued to your desk and on the phone every instant of your shift, or you will be penalized. Two fifteen-minute breaks are provided daily (by law - ADT would rather work you into the ground than care about your well-being). I have to work through each of those breaks to catch up on emails and the millions of pointless messages that come through Teams. ADT does not allow a single second for CTS agents to do anything besides be on the phone. ADT puts no trust in their employees' own personal work ethic and, instead, will split hairs because you spent over two minutes in a month putting notes on an account. I have never worked for a company that distrusts its employees more. ADT has tried to copy and paste their call center operations to remote work and it is failing. The employee turnover is horrendous. It seems like the only people who can hack it are simply doing so in the hopes of getting promoted and off of the phones because it is grueling and so poorly managed.