92% Turnover Rate, Good Luck! I would read this if you are seriously considering a job at ADT. - Sales Manager ADT Employee Review

1.0
Dec 14, 2014
Recommend
CEO approval
Business Outlook

Pros

I have been sitting here for a few minutes trying to think of some. The only pro I can think of is time flexibility, which also causes disorganization. There is no true vision on a national or local level.

Cons

Many. While the unqualified leadership at the local level forcefully and manipulatively dictate every employee in the office, the directors and upper level management tell you to run their specific program, whether your a manager or a rep. This can be very confusing at times. The pay is extremely inconsistent and at times, most employees see $0 paychecks on most weeks. Yes, even the most successful representatives see $0 paycheck weeks. Too much stress for a mediocre job. Top representatives, managers, and ASM's will leverage their experience with ADT and move onto something that they will actually be happy with. I've seen it countless times. In my tenure with ADT, I have seen almost a hundred people (representatives) come and go from the St. Louis, MO office. There is no argument that very few people make it after a year. With a 92% turnover rate nationally, the business is failing.

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5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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