Extremely hard to increase your income- be ready to market yourself - Residential Sales Representative ADT Employee Review

3.0
Apr 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Extremely flexible, truly can make your own schedule. There is income potential. Good health benefits & 401k match. Ability to work on your own, and only report to the office a few times a week. Depending on your area, you truly get a sense of helping the community.

Cons

Managers can be very needy- 4-5 check in calls a day. Pricing plans can be hard to sell- much more expensive than any competition. Near impossible to sell against the AUTHORIZED DEALERS which most customers are more familiar with. 100% commission, NO BASE PAY!!!!! Minimal reimbursements, and you are constantly spending money on gas, tolls, promo materials, etc. You lose time and money if the customer "No-Show"s your appointment...success is contingent on the cooperation of your customers.

Explore other reviews about ADT

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

None other than a paycheck

Cons

Dominate you and push you even though it is hot and you are working hard, they will complain and yell at you about their crummy inventory system or people complain. They do not care if you are injured. Tell them and lose your job. The lady in charge is psychotic at best. Called me months after I didnt work there asking ridiculous questions and demanding answers. She's a short minority female that hates men apparently. Hates everyone and everything from what I saw. There's no peace at this job. If you keep it 3 months, you're an extremely hard worker.

See reviews by: Helpful|Rating|Date|All