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      ADT

      Engaged Employer

      ADT reviews

      Run! A constant revolving door. - Sales Representative ADT Employee Review

      1.0
      Apr 5, 2014
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm still asking myself the question and trying to come up with something. Unfortunately just a waste of time.

      Cons

      They will own you 24/7. No training,no help,no leads! You constantly feel embarrassed when your customers are treated horribly when they seek help from the 800 number for billing or other concerns. It will be up to you to get customer help. Lots and lots of work you will not get paid for! 100% commission pay with little to no leads. And if you're not running appointments you are cold calling or knocking doors which you are not paid for. You have to do a call night 1 to 2 times per week just cold calling for 4-5 hours at a time.

      Explore other reviews about ADT

      5.0
      Jun 12, 2026
      Sales training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Culture Great Benefits Package Multiple work locations including Work From Home

      Cons

      Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

      avatar
      ADT Response
      3d
      We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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