Residential sales - Residential Sales Representative ADT Employee Review

1.0
Mar 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Reasonable health insurance . Can't think of anything else.

Cons

. As a straight commission rep, you are expected to handle billing, install and customer service issues at no pay. Why hire a salaried employee when you can force these duties on a straight commission rep ? You are required to work all Saturdays, and attend mandatory meetings and training at no pay. Against the law by the way. This was a decent company when under Tyco ownership. New ADT management has no concept how to run a sales organization. Sales positions are the lowest paid positions in the company and you are treated as such. Company direction changes almost daily as does your comp plan.One failed plan followed by another. Most reps last 6 months. If you are considering this company, ask yourself why do they have over 900 job openings ? This is not a job. This is Amway. Run.

Explore other reviews about ADT

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

avatar
ADT Response
3d
We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

See reviews by: Helpful|Rating|Date|All