Opportunity to make decent money if you like working a 6 day 60+ hour a week job and be micro managed at every turn. - Outside Sales Representative ADT Employee Review

2.0
Mar 5, 2014
Recommend
CEO approval
Business Outlook

Pros

You get decent, not great benefits. You get some training. You get ADT's name recognition and a mostly great installation department. Product selection is pretty good. You can make pretty good money and if your in the top 10% of the company, great money. But that's anywhere. You get company leads if you have the right amount of self generated leads and closing percentage. You better be a go go go getter. The other employees are great to work with. Not a shark tank. Lower management can be good.

Cons

The outside sales force is the most micro managed organization that I or any other salesperson who has worked there, has been involved with. This comes down from the upper management. The focus is still on getting new customers, not on valuing or keeping the ones they have. Expect to work 10+ hours per day and at least 2 Saturdays a month. The first 6 months tend to be a serious struggle. The corporation has an attitude that you should feel lucky to work there and if you don't like the way they do things then you should go somewhere else. And you should. Employees are not valued there.

Explore other reviews about ADT

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

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ADT Response
1d
We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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