Not a customer obsessed job - Processor I Contract Services Order Entry ADT Employee Review

1.0
Jul 24, 2013
Recommend
CEO approval
Business Outlook

Pros

benefits, overtime, steady job, people you work with are nice

Cons

There is to much favoritism in the company. Promotions are given to people based on a popularity contest or because they want them out of the center. Company is not customer obsessed. Managers do not want to leave their desks to help with questions or talk to sales reps who are upset with the treatment they are receiving from agents on the floor. Little training and with a new system being used this is needed more than ever.

Explore other reviews about ADT

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

None other than a paycheck

Cons

Dominate you and push you even though it is hot and you are working hard, they will complain and yell at you about their crummy inventory system or people complain. They do not care if you are injured. Tell them and lose your job. The lady in charge is psychotic at best. Called me months after I didnt work there asking ridiculous questions and demanding answers. She's a short minority female that hates men apparently. Hates everyone and everything from what I saw. There's no peace at this job. If you keep it 3 months, you're an extremely hard worker.

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