Could be great company - Residential Sales Representative ADT Employee Review

2.0
May 31, 2013
Recommend
CEO approval
Business Outlook

Pros

Great services for customers; technology leader in industry

Cons

In spite of off-site training called QuickStart, which can be very good, overall training of new reps is very poor. Expectation from management seems to be "there's a long learning curve you just have to get through." VERY poor way to treat both employees as well as customers who engage a new rep for their job quote. Mileage reimbursement is WAY too low.

Explore other reviews about ADT

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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