Room for improvement - Outside Sales Representative ADT Employee Review

2.0
Oct 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Great reputation, top quality products. They accommodate well for special needs. Average benefits. It's an honest shot at selling for a living. But unless you hit the pavement as a superstar you're going to starve a while.

Cons

For sales - beware of the pay structure! It's straight commission dressed up with a rapidly declining training period base pay. Only two out of eight guys on my team were making quota. You won't likely make enough money to survive off of for 6 to 12 months, if you last that long You better have a second income from somewhere for that year. Training process is poor but they think it's great. One quick pass through and you're "trained." Yeah - right. Since they only pay straight commission after just a few months, they have little incentive to train us well for success. There's a lot to learn. But they're so insistent on rushing you out into the field to get leads that there's no time left to learn the products, paperwork and how to develop and recommend a security system for the client. Watch their episode on Undercover Boss. The employees there tell the truth.

Explore other reviews about ADT

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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