Decent commission structure, NO pay for extra work, inefficient systems - Sales Representative ADT Employee Review

2.0
Nov 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Medical & dental excellent. Opportunity to make good money is there as long as you know people, such as leasing agents, insurance agents, that are willing to work with you get leads or you build up these relationships when you start working but that's the "free work" part. You are required to do a LOT of self generated activities for NO PAY. So when you do make good commission, take into account the free work and a LOT of driving.

Cons

You will be completely micromanaged. Unless you consistently make your numbers but ONE bad month and management is all over you! They never seem to acknowledge that they don't pay you! Your required to drive to the office to make an hour of more in cold calls then team up and do self gen activities. Plus go work for free at booths, homeshows and whatever other brilliant idea management has. The customer service is terrible. There are many billing issues with customers. The system used to process paperwork is highly inefficient and VERY time consuming. You do many admin duties (again with no pay) and monthly gas allowance will get you ONE tank of gas.

Explore other reviews about ADT

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

4.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

Cons

Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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