Big company, old ideas. - Residential Sales Representative ADT Employee Review

3.0
Oct 29, 2011
Recommend
CEO approval
Business Outlook

Pros

good product, good name recognition, friendly place to work, lots of advertising, good benifit package, good service and intallation teams

Cons

old ideas, inflexible, bad business model, 100% sales commission, hard copy contract delivery system, sink or swim mentality, company has authorized adjents that compete against itself and it's sales reps.

Explore other reviews about ADT

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

4.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

Cons

Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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