Sales Consultant, Custom services, (Gold Team) - Custom Homes Sales Representative ADT Employee Review

3.0
Jul 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Great boss, benefits were pretty good with matching 401k, and good autonomy to make my own day. Few meetings vs the other teams, ability to sell all products residential and commercial.

Cons

They now credit check. Company is working towards 100% company leads going to authorized dealers and making corporate employees find their own business. Not much management support. Constant turn over with installers. They don't provide the service level being pitched to clients. Spend half the day begging the company to fix your deals. More expensive than the competition even for lower level systems. Gold team charges about 20% more for the exact same thing for both install and monthly rate. Wouldn't be so bad if they actually had the ability to provide the enhanced service they are selling but they can't do it if they even really wanted to. No advantage for buyers in the "Gold" branch vs Blue. They are driving a system that is better suited to an apt or small home regardless if it's a larger home that needs a different system. Billing is a constant screw up. The more clients you get, the more time in your day is spent trying to manage the problems. Get's old.

Explore other reviews about ADT

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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