Residential Sales Representative - Residential Sales Representative ADT Employee Review

3.0
Jul 20, 2016
Recommend
CEO approval
Business Outlook

Pros

For me, it's a good job. I love meeting with people and learning their stories. I put together plans that solve their needs. There is opportunity make make money, if you're motivated.

Cons

Goal is 50% close rate, 16 total units, 6 self generated units. That would require 20 company appointments but we only get 2-8 per month. There's plenty of documentation (Salesforce & Runzheimer) that proves we work 60+/hrs but we have to put 40/hrs on time card. Ridiculous telemarketing requirement without providing enough phone numbers per rep.

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5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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