Rewarding but difficult place to work - Office Manager AAA Club Alliance Employee Review

2.0
May 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Coworkers here are amazing and I enjoy every day with the people I work with, great products and services offered, phenomenal benefits (outside of pay), senior leadership makes it difficult at times

Cons

Pay is low for the amount of work & commission plans have tanked since the beginning of the year Outdated technology and systems are constantly down new tech rollouts are awful and poorly planned causing the offices to figure it out independently lack of standardization between retail offices customers these days are awful- cussing and berating working 50+ hour weeks just to keep up massive issues with roadside asst. causing mass membership cancellations Everything falls on the office manager with not enough support. Early retirement program in early 2022 left the offices with even less support. No way to get around using personal cell phone for business and organization will not supply with one. This is unfortunately not the same AAA I started with a few years back. I want to love my job as the people are great, but it is so hard anymore.

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AAA Club Alliance Response
4y
Thank you for taking the time to write your review. Providing a productive and positive work environment is something we take seriously at AAA Club Alliance. Respect for individuals, Integrity, and Teamwork are three of AAA's mutual Shared Values that guide all Associates and create our culture. In order to address your concerns with management, we conduct a culture survey and create a plan based on the results, which continuously improves engagement between employee and management. When it comes to your comments regarding salary concerns, we would like to have an open conversation regarding this if you would like to discuss. As a current associate, we encourage you to discuss your concerns with a Human Resources representative. If you would like to share any further information about your experience with us or any recommendations, please contact us at ACAReviews@aaamidatlantic.com.

Explore other reviews about AAA Club Alliance

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The overlall Greta fit for employment

Cons

It takes a lot of work to get. Unit tge company

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AAA Club Alliance Response
1mo
Thank you for taking the time to share your feedback. It appears the location you selected is for California. Our organization does not operate in that region. AAA is made up of multiple independently operated regional clubs. To ensure your review reaches the correct AAA Club, please visit AAA.com and enter your ZIP code to identify your local club. This will help you find the appropriate Glassdoor or Indeed page for your experience.
4.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

if you build relationships internal you have a great chance in advancing in your career. The career paths are unlimited. you can start out on the phones making 12.00 hr and end up as a manager in data analytics making 102k annually

Cons

Its convenient but they will lowball you when negotiating pay if your an internal employee considering they already have insight on exactly what your getting paid now so they will consider you receiving a good pay jump from your last position instead of what the market if for the current position your are being promoted to. For example if your new position rand is 60k-90k the will start you off at 60k, knowing that you where making 42k. They will not negotiate, its a take it or leave it.

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AAA Club Alliance Response
1mo
Thank you for taking the time to share such thoughtful feedback. We’re proud of the strong internal mobility opportunities we offer and appreciate your recognition of how building relationships and developing skills can lead to long-term career growth across the organization. We are committed to transparency and fairness in our compensation practices, which is why all positions include posted salary ranges to ensure consistency, whether roles are filled internally or externally. We appreciate your perspective and will continue to use feedback like this as we refine how we support career advancement and rewards for our Associates.
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