there isn't enough room to tell you...no advancement (except for senior leaders), incompetent, out of touch leadership, a complacent workforce who doesn't care anymore and is ignored, not listened to. People just putting in their time until retirement, unethical management that "fakes" membership results to achieve their big bonuses...its just like Wells Fargo....all about the $$!!! All that member first stuff is a window-dressing bunch of crap...don't believe it!!