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      AAA Club Alliance

      Engaged Employer

      AAA Club Alliance reviews

      Travel Contact Center - TCC AAA Club Alliance Employee Review

      1.0
      Oct 6, 2017
      Tcc
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free AAA membership. 2 weeks of PTO available after 90 day probationary period. Travel and attraction ticket discounts.

      Cons

      Working in any call center is demanding which is to be expected. However in the Travel Contact Center the stress does not come from the members on the other line, it comes from management. Bully tatics are used to force employees to give up days off to accommodate the high turn over rate they have in this department. Management is condescending and expects their employees to take the verbal abuse thrown at them. There is no work life balance if you need a day off or have to call out expect a warning note from the higher ups in this department.

      Explore other reviews about AAA Club Alliance

      5.0
      Apr 27, 2026
      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The overlall Greta fit for employment

      Cons

      It takes a lot of work to get. Unit tge company

      avatar
      AAA Club Alliance Response
      1mo
      Thank you for taking the time to share your feedback. It appears the location you selected is for California. Our organization does not operate in that region. AAA is made up of multiple independently operated regional clubs. To ensure your review reaches the correct AAA Club, please visit AAA.com and enter your ZIP code to identify your local club. This will help you find the appropriate Glassdoor or Indeed page for your experience.
      4.0
      Apr 22, 2026
      Data distribution analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      if you build relationships internal you have a great chance in advancing in your career. The career paths are unlimited. you can start out on the phones making 12.00 hr and end up as a manager in data analytics making 102k annually

      Cons

      Its convenient but they will lowball you when negotiating pay if your an internal employee considering they already have insight on exactly what your getting paid now so they will consider you receiving a good pay jump from your last position instead of what the market if for the current position your are being promoted to. For example if your new position rand is 60k-90k the will start you off at 60k, knowing that you where making 42k. They will not negotiate, its a take it or leave it.

      avatar
      AAA Club Alliance Response
      1mo
      Thank you for taking the time to share such thoughtful feedback. We’re proud of the strong internal mobility opportunities we offer and appreciate your recognition of how building relationships and developing skills can lead to long-term career growth across the organization. We are committed to transparency and fairness in our compensation practices, which is why all positions include posted salary ranges to ensure consistency, whether roles are filled internally or externally. We appreciate your perspective and will continue to use feedback like this as we refine how we support career advancement and rewards for our Associates.
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