Similar issues arose that happen with many other large companies. There is a very large gap between top senior management and low level sales and service reps that can create a disconnect from time to time. Although they did a great job pounding the product into new hires in regards to it being the Cadillac of chemical solutions (really?), once in the field for longer than your first year, showing up to a hotel or resort laundry operation in just short of a fully dressed up suit and tie in the middle of Summer in Phoenix gets old. Fast! You quickly learn that most customers aside from the large, good ol' boy cigar smoking corporate relationships that runs off of a very large senior level expense account don't want to pay twice the amount for a product that does pretty much the same as most others on the commercial market. In fact, you get quite a few confused snickering members of the laundry, housekeeping, and kitchen staff when you're fully dressed up in a suit while climbing behind a washer to tighten up a water line. Don't worry, you get a super nifty mad scientist lab coat that you get to wear that will keep the caustic cleaners and chlorine bleach from ruining your clothes (yeah right...)
Compensation benefits slowly diluted during my tenure also reaching levels that were not competitive with the market.
