HR is too involved with the decision process on promotions and merit increases. If you are in a field role you don't speak with HR and will likely never meet them. This said they decide if you deserve promotion, a raise and how much. Where is there logic here? The only logic would be Ecolab now exist to cater to shareholders. Due to this the customers and employees are placed on the back burner. Inflation is a real tangible thing. A substantial raise for a high performing Territory Representative is not a real thing. The recent "one institutional" change has all but destroyed the field's comradery. The compensation for the TR role does not match up with the required skills to perform our jobs effectively. A TR's daily routine can consist of but is not limited to the following actions and skills: making plumbing repairs, diagnosing and resolving electrical issues, replacing pump motors, moving 800lb dish machines, titrating chemistry, consulting customers, proposing new solutions, route management, weekly/monthly online training, staying caught up with emails, performing emergency service calls, maintaining communication with coworkers, scheduling installations, performing installations, parts ordering, parts inventories, bill collecting, invoice crediting, sampling of new products, conducting surveys, completing corporate account rollouts, attending safety meetings, attending district meetings, writing service reports, maintaining a company vehicle, submitting expense reports, training coworkers, covering for coworkers on leave, ordering safety supplies, trips to hardware stores for supplies, placing returns for leased equipment, managing idle equipment, diagnosing and resolving results issues, commercial laundry specialist, commercial pool boy, inventorying/placing orders for customer's, food safety specialist, knowledge on 10+ Ecolab phone applications, ware washing expert, floorcare/facilities janitorial consultant. The sad thing is you can just keep going and going. The list does not stop. There is no end to the responsibilities of a TR. If you are hard working, enjoy a challenge but don't care how you are compensated boy does Ecolab have the job for you. Very tough work life balance. You can survive and do OKAY if you work 50 hours a week or less. This said at 50 hours a week or less you will not reach each analytical number that your job performance is measured by. If you are highly motivated and truly want to excel , grow your business, study all aspects of the job so that your can perform your work function properly AND stay competitive with other high performers to seek advancement you will need to commit 70+ hours a week regularly. This will be how you reach sales budgets, make 150+ service calls a month to obtain 100% call coverage, stay on top of idle equipment, keep up with emails, and retain your customer base. Don't forget about taking care of that entire other Territory your former coworker left behind for you to caretake because they already had enough of the shenanigans. While you receive constant ESR's for the open route you will receive some benefits. Your district manager will be more forgiving and allow you to work more hours. Congrats! Great! You've performed well and provided consistent 30% plus growth in your Book of Business two years in a row that relates to 800k of gains while juggling all of the other aspects of the job. Job well done. Now let's rely that HR and or management will sift through your achievements via a video call to decide if your worthy of a $1.25/hr raise. Okay, we decided you get the raise. Here have a $1.25 an hour. But wait this wont be reflected until sometime randomly 5 months from now. We can't say exactly when. But it will happen! 5 months later and what do you get? $1 dollar an hour, we skimped you on that $.25 an hour. Why? Who knows, nobody knows what the hell is going on anymore.
