ETS reviews

2.7

27% would recommend to a friend

(1,392 total reviews)
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Amit Sevak

26% approve of CEO

19% positive business outlook

ETS has an employee rating of 2.7 out of 5 stars, based on 1,392 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ETS employee rating is 28% below average for employers within the Educación industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Oct 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a beautiful campus.

Cons

This review highlights serious issues within the company, particularly at the executive level, and paints a picture of a CEO who lacks a clear strategic vision. Amit, the CEO, appears to struggle with defining and sticking to a long-term strategy, which is critical for organizational success. His frequent changes in direction create confusion and instability, making it difficult for the company to gain traction in any particular market. Additionally, the executive team seems to be composed of individuals without the necessary industry experience, implying that decisions may be driven more by personal relationships than qualifications. This lack of expertise can severely impact the company's ability to make informed decisions and innovate effectively. The abandonment of two key products, GRE and TOEFL, further illustrates the company's lack of focus. These are well-established, high-revenue products, and moving away from them without a clear alternative or development plan raises concerns about the leadership's understanding of market dynamics. Instead of building upon its strengths, the company is attempting to enter new markets without a well-defined product development strategy, which could lead to wasted resources and missed opportunities. The overall lack of vision, coupled with questionable leadership decisions, creates an environment of uncertainty, affecting both employee morale and the company's future prospects

1.0
Oct 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, good retirement contributions

Cons

They have oh-so bought in to AI hype. They have abandoned their principles of sound validity research and best practices in favor of quick results by over-relying on generative AI, such as ChatGPT. More troubling is that virtually everyone who actually knew a great a deal about AI has left the organization, either voluntarily, or through layoffs. Leadership may claim that ETS is an "ai-enabled" organization, but this does not go much beyond "we use ChatGPT." No one on the leadership teams has any actual expertise in AI, and they often ignore the people who do. Therefore, my perspective is that ETS does not have what it needs in order to fulfill its goals, and I don't see their future as very bright at all. My advice to perspective candidates is look elsewhere.

1.0
Nov 15, 2023

Don't Work Here

Recommend
CEO approval
Business Outlook

Pros

You will actually get paid.

Cons

Just don't do it. Unless you're one of handful of obnoxious, smug suck ups who snag that rare promotion, rater jobs are simply not worth your time. Even scoring leaders still have to work many shifts where they too have to be mere scorers. Compensation for scorers for nearly all testing jobs is a lousy $15 an hour. Wages have not gone up in the twenty years I've worked for them. In fact, wags are often gleefully cut just because they feel like it. You may be paid more if your home state has a higher minimum wage. Think about that. In many states ETS scorers are minimum wage workers. Here's an organization devoted to the glorious notion that education is worthwhile and pays off financially. All of their jobs require at least a college degree. And here they are offering no more compensation than if you had not gone to college at all. You're supposed to spend years of your life studying hard. In turn ETS is prepared to offer you the same wages you would have earned had you not spent four years of your life earning that degree. Right now, ETS officials are asking scorers to put in a possible work schedule at least a month in advance. In turn, they've just announced a revolting new policy. Scorers will not be compensated if work is cancelled last minute nor will they be compensated if the work runs out during the shift. I work for two companies that offer these kinds of jobs: Pearson and ETS. Pearson offers many scorers raises after working a certain number of hours, decent hourly pay, bonuses for work well done, paid time off and lots of overtime if you want it when projects go on. They also provide raises based on years of service. Meanwhile ETS offers a demand for your time weeks in advanced, cancelled shifts without compensation, minimum wage work and pay cuts. ETS officials bizarrely do so on the grounds they are being competitive. If a private company in the same industry can behave decently and treat workers well, there's no reason this organization cannot do the same. They fail to do so only out of sheer malice and spite. Do not apply for scorer jobs here. Ever. ETS is a genuinely bad company run by truly awful people. They do not deserve applicants for scorer jobs. They certainly do not deserve any loyalty, respect or anything more than the most minimal effort from their existing scorer worker pool.

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