ETS reviews

2.7

27% would recommend to a friend

(1,392 total reviews)
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Amit Sevak

26% approve of CEO

19% positive business outlook

ETS has an employee rating of 2.7 out of 5 stars, based on 1,392 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ETS employee rating is 28% below average for employers within the Educación industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Jun 30, 2022

Don't Do It - Reduced Salary in 2018 - Current Salary Essentially Minimum Wage

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Somewhat flexible schedule. Work from home.

Cons

Reduced salary from ~20/hr. to 15/hr. in 2018. Current salary is essentially minimum wage (or truly minimum wage for some of us). Advanced degrees required. You may receive a threatening letter from ETS should you cancel scheduled shifts for any reason. However, you will never, ever receive a thank you—regardless of how long you’ve been there (10 yrs in my case). And you will never know a single person at the company. Should you need a letter for your mortgage, etc. proving employment, you have to contact Equifax to pull the information verifying employment. ETS will not help you.

1.0
Jun 19, 2022

10+ years and not a penny raise

Recommend
CEO approval
Business Outlook

Pros

- You can do it from home - It's easy

Cons

- I've been scoring with ETS for well over a decade. I've never received a raise. Not even a quarter. - That's not all, though! GRE, TOEFL and other exams that paid over $15 an hour when I started actually got a pay CUT. The GRE used to pay $21 an hour. They cut it down to $15 to "stay within industry standards." I dropped both those tests faster than a hot potato. Why do twice the effort if I'm making the same pay on easier exams? - When I started, we were paid in full for all scheduled hours if they cancelled a shift 24 hours before its scheduled start time. A few years back they slashed it to 50%. They used COVID as an excuse to slash it to zilch. -No room for growth. In 10+ years, I've seen SL positions open exactly three times and you have to pay your own travel expenses to train. ETS doesn't give a crap about its scorers. They just want warm bodies to score tests. They expect you have to a masters and experience, but want to pay you the same as Target and provide no benefits unless your state demands it.

1.0
Oct 10, 2019
Recommend
CEO approval
Business Outlook

Pros

The only pro from this company is a CS rep named Mark Horgan - he is a real human being working in a robotic world. He made an effort to connect like a human being does opposed to the other CS reps who follow a script and do not care about actually serving customers

Cons

This company is greedy AF and they will continue to be. For a Non-Profit to be grossing over 3 million dollars per year and is continuing to grow, it's amazing how this comapny charges the amount they do for tests and rescheduling tests. Walt MacDonald, the CEO, is living way more comfortably than any non-profit CEP should be living, especially in education. It's hard enough to be a teacher and get paid a BS salary only to have to spend hundreds if not thousands on exams to continue to be a teacher. The greed of this company and its executives are part of the ever growing problem in education.

Viewing 79 - 81 of 1,392 Reviews

Glassdoor has 1,769 ETS reviews submitted anonymously by ETS employees. Read employee reviews and ratings on Glassdoor to decide if ETS is right for you.