ETS reviews

2.7

28% would recommend to a friend

(1,389 total reviews)
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Amit Sevak

27% approve of CEO

20% positive business outlook

ETS has an employee rating of 2.7 out of 5 stars, based on 1,389 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ETS employee rating is 28% below average for employers within the Educación industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Nov 20, 2018

Competing against each other for fewer shifts

Recommend
CEO approval
Business Outlook

Pros

I am so miserable I've never been more motivated to go back to school, I guess you could consider that a "pro"

Cons

ETS keeps pushing us to score as fast as possible, but when a test admin finishes early they cut our hours with little notice. So, we're supposed to keep up a fast pace...so that we can be rewarded with fewer shifts? If ETS wants us to pick up the pace they must remedy their shift cancellation policies and provide compensation for cut hours or monetary incentives for quicker scoring. Furthermore, I don't know why any rater would continue to score at their pre-pay cut rate. The prices of tests keep going up, yet our wages plummet; production will reflect this. Although I haven't quit yet, I have been reducing my availability as I pursue other opportunities. As more and more of us experienced raters phase ourselves out, soon the majority of tests will be scored by inexperienced raters who have little loyalty or motivation. The integrity of exams will suffer. If these tests are so dead-simple to score that you can rely on a constantly shifting pool of inexperienced raters, what is even the point of these exams in the first place? Colleges and students ask yourself: can you really trusts these results?

1.0
May 21, 2019

Don't Apply For Rater Jobs

Recommend
CEO approval
Business Outlook

Pros

Actual company that pays for work at home work not a scam.

Cons

Never apply for a remote rater job. Never. It's not viable source of income. Workers are not valued. Little more than cursory training is given and that was not paid until recently. Scorers are expected to master material immediately and given little leeway if they don't. They are also blamed for tech issues that are largely the company's fault. By fat biggest problem is how the work is arranged. ETS scoring work is done in shifts on a month by month basis. Scorers are asked to agree to a list of shifts they might be able to work a month in advance. In turn, scorers are notified of their schedules about ten days before the month begins. The fundamental problem is that such hours are then frequently cancelled at last minute. It's not uncommon for people to be asked to drop everything and work a shift on less than twenty-four hour's notice. It's also not uncommon for ETS officials to cancel shifts without warning with less than two day's notice. This allows them to avoid paying compensation of any kind despite having reserved worker's time well in advance. Scorers are not given extra holiday or weekend pay. The work is also poorly compensated. When I first began working for the company over a decade ago, I was making almost twenty dollars an hour. Wages have since been lowered to fifteen dollars an hour or less to score nearly all tests. Meanwhile the CEO makes thousands of dollars and the prices to take the test have risen. Officials are also fond of promoting petty, nasty, vindictive, smug people who are largely there to do little more than scold raters for the slightest mistake. I have no idea how the company officials can talk about excellence when they do so little to reward it financially. Unless you truly don't need the money avoid applying for a rater job. Your time is better working for a company that rewards and respects workers not one that holds them in complete contempt.

2.0
Aug 16, 2018
Recommend
CEO approval
Business Outlook

Pros

At this time I can see very few reasons to be a GRE rater, all things considered.

Cons

Worked there for 14 years! Started at $23 an hour. Great Recession came, ETS just EMAILED us and said "cutting your pay by $3 an hour because we can". Seriously. They said that "employment market conditions" were their reason, ie: no jobs, high unemployment so deal with it. OK. Then got another nonpersonalized "Dear Rater" right at Christmas. "We're cutting your pay by 25%. Take it or quit. So I started at $23 an hour and would have been making $15 in 2018 if I stayed. If this sounds like your kind of company -- go for it.

Viewing 4 - 6 of 1,389 Reviews

Glassdoor has 1,766 ETS reviews submitted anonymously by ETS employees. Read employee reviews and ratings on Glassdoor to decide if ETS is right for you.