Employee Experience working as a Night Auditor/Manager/Front Desk Agent
Pros
Higher Responsibility, Communicated with Upper Management, learned new skills working as a manager overnight as well as performing general front desk agent responsibilities. Greeting guests and experiencing diversity in consumer base. Providing world-class guest experience through positive attitude and confidence in job responsibilities.
Cons
High turnover rate with employees, dissatisfaction with compensation, overworked due to under-staffing, managerial disorganization, recurring construction that affects guests' experience, especially flight attendants and pilots, who are usually resting during abnormal hours. Frequent changes in third-party security companies, experiencing re-training with new security officers and lack of performance for security of the hotel.
