Pros
Decent pay and paid time off
Cons
I would not recommend this job. The turnover rate is incredibly high due to lack of pay and high expectations. You're expected to cashier, stock, clean, act as loss prevention, check in vendors, reset planograms, the list goes on and on. All for as low as 7.50 for some cashiers, up to $15 for Assistants, and $8.50 for key holders. You're lucky if your crew is strong and knows what they're doing and willing to work, if not expect the store to be trashed and your back room to be impacted. You'll receive a truck every week and are expected to have it done within a 2 day period which is close to impossible at times when your store isn't provided with nearly enough hours. Throughout these past couple of years the lack of support for the employees from management has gotten worse. If there is any complaint from customers they are usually ALWAYS on the customers side, even if you are in the right, they are always quick to hand out a gift card to make whoever happy. I have had customers lie about things that are all on camera just to have the district manager side with them anyways. They're incredibly focused on the "surveys" which aren't at all accurate considering most regulars get tired of hearing the "Enter to win a chance at $100 if you do our survey"... majority of the time the only people willing to do said survey are unhappy customers so expect scores to be low and expect numerous texts from your DM wanting more surveys all while doing everything else I've already listed above. The theft is always bad, you're left with one other person during the night for closing and you'll most likely be by yourself in the morning until about noon when your cashier shows up, you can try and greet everyone and provide excellent customer service like they suggest to "deter theft" just to have them walk out emergency exit or run out the front as soon as they see you're busy with a line of customers. High theft means loss prevention will most likely stop by your store, not to help you with customer theft, but to sit the employees down to interview them about if any other employees are stealing. All in all I've found the company to be incredibly money hungry with very little appreciation, you're expected to work holidays with extended hours just to rack in those extra dollars while every other store is closing early. Alot of our stores are currently understaffed(5 workers only), there are some of us who are working 7 days a week 40+ hours, the lack of concern for our safety during these times to keep their stores running with the lack of proper help is unfair to say the least.
