Discover reviews

4.0

69% would recommend to a friend

(5,170 total reviews)
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Michael Shepherd

66% approve of CEO

47% positive business outlook

Discover has an employee rating of 4.0 out of 5 stars, based on 5,170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Jul 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent, and base salary, while not as high as some other finance companies, is fair. Bonus structure and raises are also fairly decent. You have the opportunity to learn a lot at Discover from some very smart people. I'd highly recommend it as a place to get solid corporate work experience before moving on elsewhere.

Cons

1. Recent rounds of layoffs as part of department restructures exposed leaders that aren't making decisions based on actual job function or performance, but personal relationships or agendas. This isn't the way to keep morale high. A lot of people feel the place has become toxic due to the reorgs happening across the enterprise and are looking to get out. 2. There is a huge bloat of middle and upper management. Too many Directors, specifically, who are largely incompetent or not at all useful, and instead just trying to figure out who and how to get promoted to VP. It's an additional layer between Senior Manager and VP that is largely useless if all the Directors care about is getting ahead, and not the actual functions of each team. 3. Goals are very ill-defined here. You spend months and months forming goals and projections only to abandon them for the next shiny object that pops up. There's surprisingly little strategic thinking among the higher ups here. It's all about reacting to the latest fire or hot topic and not at all about executing a cohesive strategy. 4. Work from home benefits are about to go away due to the new CEO hating it, so if you're counting on that and hate commuting to the suburbs, I'd recommend finding a different place to work. 5. DMS is really ineffective. It creates more meetings and wastes time trying to brainstorm on initiatives that ultimately never get executed.

2.0
Aug 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Profitable company, strong focus on the customer, mid western culture, smart talent all around

Cons

Ever since new CEO Roger H took over in 2017, there have been unprecedented number of executive exits. Shocked to see so many senior level leadership forced out by Roger, especially when he was the #2 person in the company for 15+ years before taking over as the CEO. Org changes every few months and everyone talks about how now change is the only constant. Board is also almost brand new with most having started within the last 2-3 years. Company seems to have lost its way ever since Roger took over the reigns.

2.0
Jan 6, 2019

Excellent benefits but everything else is questionable

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits (BCBS PPO, 401k match, education, child care subsidies, PTO), good work life balance, ability to work from home (although the usage of this depends on the department - some managers frown upon it)

Cons

Where to start... - cult like “happiness” - they heavily promote the culture of being valued and appreciated yet there is an undercurrent of issues that come up in their actions that unfortunately go against it (see below) - open office with unassigned seating means that you might be spending time finding an open desk in the morning for you to work. Some areas are very short on those. Also - the noise level is not conductive to actual work that requires concentration. And - how valued do you really feel when you basically have non existing floor space? - Roll out of lean/agile in non-IT areas. DMS is supposed to reduce waste yet it’s creating it. We spend 20%+ of our time now in meetings about our work and how we do it VS actually DOING the work - So.much.politics - Senior management keeps pushing for cost reductions and efficiencies yet are stuck in the old ways of doing things and really not open to different strategies than same old same old. - a culture of “yes people“ - you’re expected to say yes to everything and are labeled as “difficult” or “uncooperative/not a team player” when you say no to things because you don’t have the capacity or because you’d be doing the work of other departments. - redundant work in departments (see above), a lot of busy work that doesn’t add value Bottom line: DFS likes to present itself as the Disneyland of companies. Don’t be fooled by it.

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