Does Discover pay their employees well?

According to anonymously submitted Glassdoor reviews, Discover employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Discover. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Discover?

69% of Discover employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Discover 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Discover?

Account Manager (299) , Customer Service Representative (204) , Project Manager (149) , Senior Manager (120) , Manager (96) , Collections Specialist (95) , Senior Account Manager (94) , Team Leader (78) , Senior Associate (71) , Account Specialist (59) , Director (50) , Fraud Specialist (50) , Software Engineer (47) , Lead Data Science Analyst (41) , Applications Engineer (39)

What are the pros of working at Discover according to real employee reviews?

"Great benefits and 401k." ((in 720 reviews)); "Great culture and values!" ((in 433 reviews)); "Work life balance is good" ((in 410 reviews)); "The people I work with are great; I have never had a problem with a co" ((in 318 reviews)); "The pay is good for those who are willing to work hard and earn it." ((in 287 reviews))

What are the cons of working at Discover according to real employee reviews?

"Poor management and fast paced" ((in 201 reviews)); "Low salary and difficult to get promotion" ((in 97 reviews)); "Unfortunately, the reorganization caused a lot of unhappiness from poor upper management placement and decisions" ((in 45 reviews)); "Blatant favoritism and a total disregard for workplace civility are traits that are often on display by management." ((in 43 reviews)); "High Expectations with no room for error and low compensation" ((in 26 reviews))

What are employees saying about Discover layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Discover layoffs and their outlook for job security at Discover in 2026.

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Discover

Discover reviews

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4.0

69% would recommend to a friend

(5,171 total reviews)

Michael Shepherd

65% approve of CEO

46% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.8

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Discover has an employee rating of 4.0 out of 5 stars, based on 5,171 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Mar 1, 2011

Good place to work, but career advancement is limited

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- great time off (25 days to use as sick/personal/vacation) - great culture and people can be great as well - work at home abilities (depending on role)

Cons

- after a certain point career growth is severly limited - no official career growth tracks/programs - can be very bureaucratic/ political - top talent often leaves

4.0

Feb 19, 2011

Great experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Clear career path, respectful management, good company atmospere,

Cons

no detail future plan, too conservative to growth

3.0

Feb 11, 2011

Discover is a good place to use as a stepping stone if needing employement but keep looking.

Customer service (account manager)

Recommend

CEO approval

Business Outlook

Pros

Flexible, great benefits, fair pay and compensation, easy to be hired, laid back atmosphere, diverse

Cons

New Albany call center is just that. You mainly have a choice of customer service, where you will have to cross sell protection products, or collections. Rarely is a position available in better-rated phone based departments like security or national recovery and mostly go to desperate employees (or newly hired wife of HR recruiter). Dress code is pretty laid back and varies by department. Customer service may dress down Monday, Tuesday, Friday, and weekends with Wednesday and Thursday only as reward. New hires may be shocked to see most current employees don't look like they tried very hard when dressing for work that morning. Last but not least, if you have prior call center experience you will be famiilar with AHT, AUX, FCR, etc. but Discover is king for holding you to every possible metric a report can be generated for. In fact, I can't be sure there is not a review being done on how many breaths you take during the workday.

Viewing 5110 - 5112 of 5,171 Reviews

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