Great benefits, good environment.
Pros
The best part of working at Discover is the office culture and the benefits. The retirement, health care, and dental programs are top notch. Employee recognition is a huge part of the company. They want you to treat customers like people instead of a cash cow, so they treat the employees like people too. They like to give out fun prizes for motivation: for meeting small goals expect a lot of free gift cards, free food, and pot lucks. For meeting larger goals they tend to give out free vacation packages, pricey electronics, or cash prizes. They even give out prizes for things such as Halloween dress up parties. It's corny and silly, but it really keeps morale up and creates a friendly environment. There is also more room for advancement within the company than most call centers offer.
Cons
Salary for entry level positions can be a little disappointing, but the benefits make up for it.
