Customer-centricity is the new push as a corporate value, but is little more than lip service on the ground. No KPIs have trickled down from the ExCo as to how this should be measured.
The organization as a whole is too top heavy. Constant emails from different ExCos about people we have no interaction with changing job roles and taking over responsibilities that aren't even obliquely related. This happens almost monthly, to no real benefit.
Constant re-orgs allow incompetent employees to hide and maintain their status. Little to no accountability for teams that manage vendors - the vendors always fail to deliver, and the teams managing them get away with it because of the constant re-orgs.
Tech projects are almost always top heavy. Too many people with no idea about what it takes to build a product involved in the process giving invalid opinions, trying to be the smartest person in the room. Too many meetings, too much design by committee. Projects run over budget and under deliver as a result. Business partners aren't held accountable for the failure and move on to new projects to continue the cycle of ruination.
Obstructionism by teams in other locations doing similar work is common. Land grabs for projects and people occur constantly with the re-orgs, allowing empires to be built. Middle management seems to solely be concerned with owning projects instead of delivering value.
