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      Dell Technologies

      Engaged Employer

      Dell Technologies reviews

      3.7

      63% would recommend to a friend

      (36,483 total reviews)
      avatar

      Michael S. Dell

      69% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      Dell Technologies has an employee rating of 3.7 out of 5 stars, based on 36,483 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dell Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.7 stars).

      Reviews by job title

      36K reviews
      1.0
      Jan 5, 2009

      Certainly not what it used to be

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      It used to be a great place to work. As previous comments have said, there were lots of reasons to be here 9 to 10 years ago but it's not much more than a job now. Most of my best managers and good friends have left for other companies and the rest of us are treated like we're a drag to the bottom line.

      Cons

      Because of the downsizing and lack of growth there is little to no advancement opportunities. Finance controls your compensation via quotas, which leads to very unrealistic quotas. There's little to no training unless you do it online and who has time for that when you're chasing a huge quota? The current management that's left doesn't have a clue how to manage since they were never trained and treat senior outside sales people like they're inside sales reps. Options are all but worthless and they did away with the employee stock purchase plan. Dell will not allow you to interview with vendor partners which severely limits any opportunity to better yourself unless you quit first.

      4.0
      Jan 5, 2009

      Not perfect, but still one of the very best places to work

      Support account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dell works very hard and very genuinely at being "transparent". Management communicates early and often with employees, more so than any other company I have worked for. Blogs, daily news packages and frequent e-mails from senior management, up to and including from Michael Dell, are common. I have been in the technology industry for more than 20 years, and every employer has talked about "work/life balance", but very few have been sincere in their execution. Dell takes it very seriously, and walks what they talk. We work long hours when there is a legitimate company or customer need, but we never work long hours for the sheer sake of working long hours. Additionally, they are supportive of community involvement, and have been extremely generous to me personally in support of my volunteer commitments, and have even made financial contributions to my volunteer organization through the Dell foundation. Dell takes its' product quality and customer satisfaction very seriously. It's very easy to search on the web for unsatisfied customers. However, the fact is that when you are one of the largest companies in your industry, and you have quite literally tens of millions of business and consumer customers, you will find people who are dissatisfied -- we can't be perfect, but we do our best. I have personally been a part of some incredible efforts Dell has made to satisfy our customers, and not just large Fortune 500 customers, either. I know of one occassion, in the wake of Hurrican Ike, where we seriously dropped the ball on a consumer laptop service issue (due to the logistics difficulties we faced at our Houston distribution center), and went so far as to pull parts off of the manufacturing line, put them on a charter jet and hand deliver them to the customer and dispatched a technician for a Saturday morning repair.

      Cons

      In coming to work for Dell, you have to accept that they are commited to a very FLAT organizational structure. With over 80,000 employees, NO ONE is more than 7 steps from Michael Dell, and no manager has less than 10 direct reports. These mandates can limit career advancement potential, and meeting these requirements can stretch management, especially at senior levels. If you are not in Sales, all career paths lead to Round Rock, TX. I am in a field-based, customer facing group where every single one of the fourteen team members are in the region of the US we support, but our manager (and every other front line manager in our org) is based in Round Rock. While it doesn't affect our day-to-day ability to work with our manager internally, it hampers our ability to bring our manager in to customer locations for meetings, he can only make so many trips a year in to our region (especially during this time of wholly appropriate focus on expense control).

      1.0
      Jan 5, 2009

      Good pay and looks interesting from the outside, but the old fun Dell does not exist and has become a poisonous trap.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, interesting products, very good global experiences and global management opportunities.

      Cons

      Poisonous and combative work environment. Enemies are all within, not the competition. Kill or be killed is the way to be seen. Zero loyalty. Ex-pats do not advance (despite sr. management reassurances) and often don't have a home when they return. Innovation is squashed. True respect does not exist.

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