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      Deel

      Engaged Employer

      Deel reviews

      4.4

      87% would recommend to a friend

      (2,009 total reviews)
      avatar

      Alex Bouaziz

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Deel has an employee rating of 4.4 out of 5 stars, based on 2,009 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Deel employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Feb 12, 2023

      Blind and deaf upper management, and a half baked product

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote. Some of the people.

      Cons

      Complete lack of communication. Senior Management exists in a fantasy land, and doesn't listen to anyone. Everyone is expendable. Everyone. Staff pushed out the back door and made to sign NDA to avoid bad press. Constant complaints from customers. Ignored or swept under a rug. Acquisitions and *new* products, but not structure, plan, focus, or direction. Exists solely for co-founders to pretend they're successful and/or accomplished.

      avatar
      Deel Response
      3y
      As you indicate you are a current team member in a management role I would ask that you perform the role of a manager at Deel and surface feedback (positive and constructive) quickly and transparently. Glassdoor is helpful to see feedback, but we depend upon the transparent and specific feedback in the moment when moving at our speed to communicate better, connect the dots, tackle problems, and move forward. Glassdoor is not a communication tool for managers to use to make an impact. We need the internal communication. Fantasy lands are for fairy tales and we are certainly not living in one. We operate in a highly complex, nuanced, and competitive environment where people are impacted by the work we do, not just companies. We take that mission seriously and our Support teams are best in class working to answer questions, guide feedback, and provide help. As a manager, you might know that we have many slack bots and other notification tools in place so we know every review, every piece of feedback, every complaint, every communication with customers to ensure we are quick, accurate, and helpful in our support of them - our ultimate priority. We hear you on the acquisitions - growing 4,002% in headcount since 2021 and acquiring companies in this market environment lends itself to needing to scale quickly and we can do better with our acquisitions 100% to ensure their customers, their people, and their product are assimilated more quickly into Deel where it makes sense. We hope to hear from you internally soon so we can deeper dive on the issues you are experiencing.
      5.0
      Feb 12, 2023

      Best company to work for - brilliant people and the most exciting ride!

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      So unique - you wont find a company like Deel. Its the fastest growing startup in history for a reason. Smart team, challenging goals. Working remotely is the best.

      Cons

      Working remotely is amazing but it doesn't suit everyone. No office vibe.

      avatar
      Deel Response
      3y
      Could not agree more that remote work is not suitable or desirable for all. For anyone considering an opportunity at a fully remote, global company they should consider their self-motivation, resilience, ability to work alone from home, self discipline for working in a 24/7 global environment where a team member or customer is always awake and working, ability to manage their own schedule and set boundaries, curiosity, desire to seek out answers, comfort using communication tools like Slack or video. Really consider the environment and where you believe you could be a best fit and how you like to work.
      2.0
      Feb 4, 2023

      Insane workload

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - remote work - decent salary - lots of friendly people

      Cons

      - the workload is the craziest I have seen. I worked to another startup and it was very different. At Deel, the tickets and chats are automatically assigned to you and your queue is constantly replenished because the volume of requests is insanely high (all day everyday, there is no calm day). You do up to 4 chats at the same time, which is very tough, as the queries/requests are usually very complex. It is obvious that something has to be done to guarantee a decent workload and protect the mental health of the support specialists, so I really hope they find a way to solve this issue soon. They usually say this is because Deel is a startup, but I don't think that's the case, as I worked in a startup before and they dealt with the workload very differently. The problem here is "Deel speed", which is their obsession with responding to everything very quickly. Sometimes people need TIME. Time to properly do things without rush and investigate everything carefully before you find a good solution. If you are in a rush all the time (because the metrics they impose are also really high, so you need to make sure you are working nonstop to reach a certain number of tickets per day), the quality will start to fade, as well as your mental health and your will to stay in that position. Also, it is natural and well known that the brain can only work for a certain amount of time before it needs a break to rest a bit and engage in the next task, but at Deel you will have no time in between tickets/chats, you will do one after the other until the end of your shift and you will realize that after a couple of hours, your brain is tired and you seem to not be functioning as well as you should (if you could take breaks here and there when needed). I basically ended all my shifts with a big headache and exhaustion. Only join this company as a support specialist if you are really really REALLY workaholic and really need the money.

      avatar
      Deel Response
      3y
      Not all start ups are created equal, meaning the experience in each start up could absolutely be different as you describe. As we have said internally, this is one of the hardest jobs you will likely ever have because of the complexity and the global nature of the problems we are trying to solve at speed for our customers. Your feedback here is seen by the Support and Operations leadership and we'll be sure to take what you have said about the workload and chat load into consideration as we work continuously to try to reduce chat load and improve our overall experience. Deel speed, one of our core values, is an obsession just like frugality and customers are an obsession. Speed means that the people impacted on the other end are not having to wait long for a response or resolution. Absolutely we will sometimes need more time to get to a resolution, but ensuring we have been in touch, understand the issue or support needed is critical. As in Aesop's fable, the Tortoise and the Hare, we must be both. We must move quickly to ensure people and customers have the best experience and outcome, but we also must move with intentionality to solve hard problems, put them into production, and solve for long term. Thanks for your feedback!
      Viewing 1879 - 1881 of 2,009 Reviews
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      Glassdoor has 2,635 Deel reviews submitted anonymously by Deel employees. Read employee reviews and ratings on Glassdoor to decide if Deel is right for you.