Lots of things have changed after the first restructure in 2017. The company had changed its name from Crowe Horwath to Crowe LLP and it's internal structure from Business Risk to Financial Services Risk Consulting, and is an ever evolving nightmare.
- 3 years of restructures that were not communicated well. We struggled through it, hoping management would spare us. Decisions were made at the top to let go of lots of good people without all partners knowing and having a say. Managing Directors were laid off as well as some partners who were "thanked for their service". I wouldn't call that a great partnership to be a part of.
Employee morale was decimated, as was the number of staff and seniors in our office and many more in the mid-west. Our in- person Town Halls at the office, which once consisted of jam packed rooms filling 50 or more, barely had 7 or 8 including the Partners and Senior Managers. For 2 years, we had no staff from one particular office that we regularly visited to service its IA clients. Recruiters had no idea that we needed IT staff. People just kept disappearing left and right; and you would just know when you tried to contact someone and their status reads "Presence Unknown". It was traumatic, and most of us always wondered when we would be next, and then it came.
- Peer Program disappeared.
- Road Warrior Programs were axed.
- Raises for Staff promoted to Seniors were in name only followed by an annual raise % that was less than the number of fingers I can count on one hand.
- Annual Bonuses were extremely disappointing. I made much more through the Road Warrior Program than my annual bonus. Too bad that disappeared.
- Schedulers constantly asked to push back exams, tests for chargeable client work when it was scheduled months in advance, which doesn't help when you're really trying hard to get a certification.
- Any issues are generally brushed under the rug, and forgotten, including audit reports that finally get reviewed only after they need to go to the clients Audit Committee.
- Seniors are often over-worked and given a title of "Project Lead' while being required to perform Manager (or higher) level activities on top of day-to-day workload, communications with clients, and steering the project.
- Communication from upper management is poor, and often times cannot be trusted.
- Clearly, attrition as evident as the total number of staff is less than it was in 2019 as is the total revenue of the firm.