Conduent reviews

Where do I start? This is my second time working for them. First time it wasn’t so bad but things have gotten bad. Training was great but nesting was all over the place. Many questions went unanswered bc they simply didn’t know. A lot of us in my training class couldn’t log into their systems untilthe end of our last day of nesting therefore we didn’t know how to properly use the systems. We also ended nesting without finding out who our supervisors were for production. So during our first day in production we literally had to speak with multiple people each to find out what team we were on so that we could have access to the chat rooms we’re supposed to get help from. To this day a few of us still don’t know who our supervisors are bc no one has reached out even after a million emails. They also gave us permanent shifts before training started but now they are completely different with varying off days that change every week. It’s like they literally tell you one thing but do another. My supervisor seems a bit standoffish, like I can’t really talk to them without them thinking I’m dumb.

- As I waited for my interview, I overheard an HR manager loudly gossiping about other employees. That is so unprofessional. That should have been a sign that this is not the company for me. On day one of training, I felt like I was a student in middle school all over again. There were constant threats of termination for people having their cellphones in the hallway. - Poor pay for the amount of stress we have to deal with on a daily basis. - You will have the same conversation with customers again & again & again & AGAIN over circumstances which are beyond your control until it drives you insane. - You are forced to take calls even when the phone system is not working properly. You'll be frustrated. The customers will be frustrated. - Poor team leads and management. Although that's not the case for everyone, I'm not sure how some of these people got promoted. Some of my coworkers who have a good work ethic have been working 7-8 years and still are in the same position as a CSR, while others have been promoted and are nowhere to be found when you need them. - Lack of training. The company recently switched to a new CRM and got a new website & app for one of it's major clients and there was no proper training the week prior to the launch of the new system as promised. - Poor communication amongst all levels of management and staff. Information changes daily, and sometimes hourly. Everyone is on a different page. Perhaps, there should be daily team meetings prior to every shift to discuss important details and changes.