Comdata reviews about "work environment"

Management lacking professionalism, co-workers not correcting mistakes, co-workers with negative attitudes ("not my Job" attitudes )

This company has a reputation for being a revolving door to recent college grads and people switching career paths, and with very good reason. Managers are non-existent, always constantly in "meetings" that don't seem to actually produce anything. And, even if they are around, they are less knowledgeable than most of their subordinates on the questions you have. You receive little-to-no training right off the bat, and if you want further training on anything, later on, you won't receive any. Management keeps shifting roles and positions around to whoever is their favorite person of the month, which reflects how you will get promoted or rewarded throughout the company. Favoritism is rampant, with management rewarding suck-ups who don't meet the job requirements over actual hard workers. Unless you're a young, male recent college graduate, you won't find any success in this environment. New positions, functions, and products are constantly being launched without any sort of plan on how they should be run. As a result, all the different departments are disconnected and do no get along with each other, and customers are left in the dust. The company has supposedly been taking strides on improving the customer experience, but all Comdata has done is worsen their customer service to inexperienced and rude call center employees and sales reps who have no idea how the products actually works. The pay is horribly structured and makes it almost impossible to track how much you'll actually make. At the end of the day, this place (if you even stay around long enough to realize it) will just run you into the ground until you quit for the first job you come across that isn't Comdata, or resign.

You could not get promoted to a position you were really qualified for if you were in the call center. The reason would be a lack of experience in the company knowledge (although you would be told you are one of the best employees). Also, you would not get promoted unless you were part of the inner circle of "Yes-men/women". Once the hiring manager spoke to your current manager you were not selected. Also, tenured associates in the call center would rarely leave because that took bodies off the phone. "You are too valuable as a CS Rep to lose" was a common phrase after an interview. Compensation, pay rate, never equaled the amount of work you do, the stressful environment you are in, the level of training in different applications you earned. Time off policies were a joke. you could give ample time in advance for time off & it would get approved. As closer as time got to the leave you requested, you would be "bullied" that your request was never approved or they made a mistake. Office culture is that of another joke. The supervisors, managers & directors would micro-manage at every moment if you went to the copier, had to take a bathroom break, etc. Only those that would kiss up to managers did not get the attention as others. If family called the podium to give an urgnt message you were given that message right away but was kindly "asked" to wait until your break time to call back. Or if you took that call right then, the supervisors would hover nearby to ensure that it was an emergency. Training was crammed down the throats with no chance of sticking to the plan. Training would never be as long as needed to be proficient enough to take calls. You spent more time asking more questions and being told to read the manual.

low morale. upper management makes questionable decisions

Upper management often hires from the outside even when qualified reps could be promoted

None that I know of

Poorly run organization. Below average Pay. Value sales much more than operations