Before Comdata was purchased by FleetCor, employees were recognized for their hard work. Employees and managers could give a "kudos" to someone to thank them for going above and beyond, but that program has completely gone away.
Even though FleetCor is a large company, our health insurance benefits have gotten more expensive and have fewer features; they don't even cover annual physicals because their policy was "grandfathered" in before the Affordable Care Act and the company has decided against adding that feature.
Remodel of the building has taken away the cafeteria, which had been a pro for convenience and lower cost, and it's been replaced by a tiny cafe with catering brought in from area restaurants; the cafe is too small to handle the number of employees in this building and the prices the restaurants charge are incredibly high. This is unfortunate as the Maryland Farms area is so busy that it's really hard to leave the building and make it back by the end of your hour lunch; this is made more unfortunate by the fact that they now don't allow employees to eat at their desks. They moved everyone into an open work area where we're more like cattle than people; noise levels are high and with the type of work we do it just doesn't work. There was zero communication to employees about the remodel; managers didn't even know what area of the building their groups would be in until the week before the move. It felt like they were trying to hide something, which doesn't make sense because a remodel should be the easiest area for transparency between a company and its employees.
FleetCor charges for everything. Can you imagine being charged for having your invoices faxed to you, when that's often a paperless option these days? It's $20 per invoice/report, which adds up really fast. They also charge you for making payments; if you want Comdata to ACH your account, you're going to pay each time they do it and your money isn't available to you until a couple days after. There is no transparency in billing, so unless you have a doctorate in accounting you're not going to understand what you're paying or how your billing works; forget trying to balance payments to charges. Our biggest competitor right across town doesn't do business like that, and I almost wish I could tell customers they'd be better off over there.
Customer service is atrocious! I came from a company that believed in 1 call resolution, so the call center was actually there to take care of the customer's problem. FleetCor believes that the call center needs to answer as many calls as possible, and to make it look like they're successfully doing that the CSRs must transfer calls to get them off their phones within a specified time limit. By the time the customer gets to someone who can actually help them, after being transferred multiple times, they're angry and take that anger out on the person trying to help.
I could go on, but basically this company is no longer employee or customer friendly anymore. FleetCor buying Comdata was the worst thing that could happen to morale, employee benefits, and customer satisfaction. I'm shocked this company is still in business, especially with legitimate competition here in Nashville that is actually growing.
