Coach reviews

3.8

75% would recommend to a friend

(3,413 total reviews)
avatar

Todd Kahn

86% approve of CEO

67% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,413 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Sep 30, 2013
Recommend
CEO approval
Business Outlook

Pros

good discount, brand in itself is good quality and the customer service they stress ends up benefiting you in the long run. reputable company also- people know coach is higher end fashion.

Cons

my store specifically, but perhaps not the company as a whole: management is brutal. super micro managing boss, plus nail polish could not be a shade off without being penalized. you can NOT call in sick, because if they are short staffed they couldnt care less about your health. you are consistently drilled on procedures that you already know regardless of how long you've been there. you can NOT move up in the company. they rather higher a new keyholder from god knows where then promote a f/t sales associate. if you are one minutue late coming from break lunch or otherwise you are not paid for that hour. worst of all, at a minimum wage salary with barley any raise, you are expected to "update uniform" almost every half year it seems: the clothes on the uniform they recc is 100, 200, 160, etc. if uniform isnt updated, managment begins harassing you about new uniform. its not worth it, to get paid as much you do, to be buying a uniform that overall avg out to about 300, then a handbag that they urge you to purchase which is 150, and then being given hours such as 4.5 every other day...

2.0
Sep 29, 2013

A miserable environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Co workers. Love the regular customers.

Cons

Upper Management are on ego trips. Believe they are invincible.Don't take accountabiltiy for stores performance, blame is on everyone else. Personal opinions do not matter. Unrealistic sales goals. Focuses are changing on a daily basis. Expectations around dress code are ridiculous. Promotions are not merit based. It's all about who likes who.

Viewing 3112 - 3114 of 3,413 Reviews

Glassdoor has 3,754 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.