Then you get the real part of the job you CAN'T ACTUALLY HELP THE CUSTOMER they start restricting the call center representative to sales only , everything was horrible
Can't cancel the telephone service by phone they make you redirect the call to retention were they tell the customer to go to the store , their internet service were the worst part of the job it almost never work and you have to hear the complain of the customer and redirect the call to technician support which is in dominican republic and they tell you to call back in 24 or 48 labor hours which is just an excuse. AND THEY WANT TO MAKE YOU OFFER THEIR CLARO TV SERVICE EVEN WHEN THE CUSTOMER IS UPSET
I work there for almost 5 years and they have union and let me tell you something the first thing that would you hate is that you have to pay these people but your benefits are poor compare
To the old employees example my salary was 7.75 per hour the old employees almos 20.00 per hour no i'm not kidding, the health care don't cover leans but the old ones have them and the list go on
Of course i quit because i get real sick and they just don't care about the employee and forget you will get a promotion i was one of the best and they denied my promotion but promite a new girl which was new 1 yr only
My reason to quit basicly the salary, not the same benefits and i want to grow because i was living on a budget and i really needed that extra money and of course i was one of the best
