Pros
CitiGroup had an interesting call center that has the best facility amongst similar jobs. The benefits package is excellent but balances out with the low pay rate. The work life balance is great as a competent individual can complete his weekly work load in 40 hours or less. The Schedule is also great if you are fortunate to get a team with a morning schedule. Overall it was fun while it lasted but I could not do it for more. (total stay 1.1yrs)
Cons
There is always politics but i have never seen a place that had politics similar to a High School. Not to mention senior management treated everyone below as dumb high school students. I was a top performer for most of my stay there with limited effort. I was always told that performance gets you what you want, however at the end it was more determined on how much ass you can lick by the end of the day. To conclude i don't lick ass so I am in a better place now :-)
