Cielo reviews

3.6

67% would recommend to a friend

(1,578 total reviews)
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Marissa Geist

68% approve of CEO

52% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Aug 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Some great people to work with Can work from home when able to They have a nice chillout area in the "bunker" with a ping pong table.

Cons

Writing selectively as I both know the individuals who respond to these ratings, and I was in a position of inside knowledge and awareness of practices - Very poor and at times illegal treatment of employees contravening Employment Law - Systematic overworking of recruiters to breaking point - Very poor Senior Management, making incompetent decisions and agreements that are impossible for the delivery teams to achieve..who are then held responsible - Sub par recruitment tools for the teams to deliver - Disorganised and poor communication between Senior Management and delivery teams - Company hasn't paid the annual bonus for some time, yet sell it when hiring you - Company hasn't paid delivery teams their personal bonus on numerous occasions despite delivery teams hitting their personal goals. Confirms its not a bonus scheme based upon personal performance...which again they sell you to lower your basic salary expectations. - Very high staff attrition, never seen anything like it. - Senior Management and the individuals responding to these reviews talk about "change, optimisation, improvement, and they are on a journey". Same words they were talking about a long time ago. Its been a long time since Cielo (once Ochre House and Pinstripe) merged and days are long gone when you can blame these inherent and constantly reviewed issues on old stories. The issue is that the culture never changed and is still there. What's worse is the very people publically responding to these reviews are very aware of the massive issues and unacceptable practices and do nothing to resolve them. It's all clever PR and smoke - Clients are consistently lied to, Cielo consistently fail to achieve service level agreements and loose accounts (due to many of the issues above). - Here's something they don't tell you: You will likely be made redundant if your account is lost, and they don't have an immediate slot to put you in to. I've seen many recruiters loose permanent jobs (aren't perm jobs...perm?) through no fault of their own because Cielo looses an account. Your permanent employment is entirely dependant on project based recruitment. Think about that.... This is the worst RPO company I have ever known, with unacceptable practices behind the scenes, incompetent leadership, misleading internal recruitment, non secure employment, a shrinking client list, and a culture that on the surface is inclusive and positive, but behind the scenes is far from that. Think of it like Game of Thrones, except in the show even the Lords get killed off. In Game of Cielo its only you guys, management looks out for eachother. Over to Cielo for another cleverly worded canned response, thanking me for my review, discussing how change is a constant journey, and writing the usual nonsensical wordy smoke screen.

5.0
Aug 16, 2017
Recommend
CEO approval
Business Outlook

Pros

A great opportunity to work with one of Cielo's premiere clients.

Cons

None so far for me.

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Cielo Response
8y
Thank you for your enthusiastic review and for your actionable advice for our management team!
4.0
Aug 15, 2017

Recruiter

Recommend
CEO approval
Business Outlook

Pros

Great L&D Department Great place to start your career Multiple ways to connect with others in the organization Schedule flexibility

Cons

Low pay Unappreciated at time Work from home policy is not the same throught out the organization, and being local to the office doesn't give you chance to work from home

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Cielo Response
8y
We love the recognition of our L& D department - thank you! Flexibility is definitely a benefit to working for Cielo, and we recognize that the ability to work-from-home is not the same across all positions/teams - this policy is being addressed, but there will always be a need for some positions to be based at headquarters. Thank you for your constructive feedback - we will share it with our management team.
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