Cielo reviews

3.6

67% would recommend to a friend

(1,573 total reviews)
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Marissa Geist

68% approve of CEO

53% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,573 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
4.0
May 29, 2025

Exceptional Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cielo has a supportive, inclusive culture where everyone is accepted. There are opportunities for growth and learning new skills.

Cons

Business ebbs and flows based on client volumes, and there have been cuts over the past few years as a result. Things seem to be stabilizing, however and the outlook looks positive.

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Cielo Response
12mo
Hi, this is Sid Suhas, SVP – Business Development. Thank you for sharing. It’s incredibly rewarding to hear that our commitment to creating a supportive and inclusive environment resonates with you and has made a meaningful impact. And I’m thrilled that you feel supported in pursuing your personal and professional aspirations here. Together, we are navigating change, embracing opportunities, and writing the next chapter of growth and success.
3.0
May 29, 2025
Recommend
CEO approval
Business Outlook

Pros

WFH set up HMO for self and dependents Has tools for the job Great colleague Has PTO

Cons

Salary is a bit low Remove quarterly bonus No career growth

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Cielo Response
1y
Hello, this is Kirsten Mayer, CHRO. I wanted to thank you for sharing your perspective and for your dedicated six years at Cielo. It's wonderful to hear you enjoy the work-from-home setup, have the tools you need to succeed, and are part of a supportive team that values collaboration. Regarding the quarterly bonus, the shift to an annual system was made to ensure fairness across the company and with the intention of creating a more equitable framework for everyone. Career development is a shared responsibility, and we encourage all team members to take full advantage of the resources at their disposal—whether it’s through learning programs in Cielo Academy, networking opportunities, or stretch assignments to build your skills. Growth is not only about the opportunities provided but also about proactively seeking out experiences that align with personal aspirations. We remain committed to cultivating an environment that supports this, and we hope you’ll continue to leverage these tools to shape your career. Your feedback helps us grow and improve as an organization. If you have specific suggestions or concerns, we invite you to connect with your leader or the People & Culture team to identify tailored ways to further your development. Thank you.
2.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Stable paycheck Some colleagues are supportive and hardworking

Cons

I've worked as a coordinator for over 4 years with no career progression Management in Manila often says they will help you grow, but there's no real follow-through Promotions and advancement opportunities are rare or nonexistent You’ll likely remain stuck in the same role/account, no matter how long you've been with the company or how well you perform Lack of transparency and support for internal movement

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Cielo Response
1y
Hi, this is Cherice Schmidt, EVP of Client Services. Thank you for sharing your feedback. Every career journey is unique, and we are here to support yours. Opportunities for internal mobility are actively shared internally, supported by resources from our Internal Talent Acquisition team. These tools are designed to empower our people to explore career aspirations that align with the opportunities available. It’s important to remember that career progression is a shared responsibility. Taking initiative, seeking out mentors, and embracing opportunities for learning and development will guide you onto a successful career path. I would encourage you to engage with the resources we provide and connect with leaders and colleagues to support your aspirations at Cielo. If you would like to discuss further or have specific questions, feel free to reach out to me directly at Cherice.Schmidt@cielotalent.com.
Viewing 100 - 102 of 1,573 Reviews

Glassdoor has 1,923 Cielo reviews submitted anonymously by Cielo employees. Read employee reviews and ratings on Glassdoor to decide if Cielo is right for you.