Cielo reviews

3.6

67% would recommend to a friend

(1,578 total reviews)
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Marissa Geist

68% approve of CEO

52% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

I love all my managers I worked under and all my accounts they were fantastic.

Cons

- Constant lay offs within the last two years, you are in dead everyday especially if you are an US employee. - pay is significantly low (which is why I’m sure US employees are the first to go so they can replace us with India and Manila employees.)

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Cielo Response
2y
Hi, this is Sally Hunter, EVP – Revenue Strategy. Thank you for taking the time to share your feedback about your experience at Cielo. It’s positive to see you had many supportive leaders during your time with us, however I appreciate there are other areas where we could do better. I understand that organisational changes can be difficult. Our aim is to ensure the long term sustainability of the organisation. Which means we take these actions very seriously and considering the wellbeing of our people, such as offering appropriate support and careers guidance as they transition. We will always need our talented teams in the US, and the repositioning to locations such as India and Manila is intended to best support the emerging needs of our clients in these areas. It's also important for us to adapt and evolve in order to remain competitive in the our industry. We genuinely value our employees and their contributions and understand the importance of showing appreciation. I encourage you to share any specific suggestions or ideas on how we can improve in this area. You can contact me at Sally.Hunter@cielotalent.com, if you feel comfortable. Thank you again for sharing your thoughts.
3.0
Mar 11, 2024

Salary

Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, will ship any equipment you may need quickly

Cons

Several Layoffs in the last few years

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Cielo Response
2y
Hi there, this is Staci Roberts, EVP - Growth. I appreciate your positive remarks as we understand the importance of providing a flexible and supportive work environment for our employees, and I'm glad to hear that these aspects were beneficial to you while you worked with us. As a growth-focused organization, we constantly evaluate our strategies to ensure the long-term success of Cielo. I understand the times we are navigating can be unsettling and want to assure you that these decisions are only made after careful consideration and with the best interest of our people and clients in mind. Thank you for sharing your feedback, your suggestions will be taken into consideration as we strive to enhance our internal processes. If you have any further suggestions or concerns, please do not hesitate to reach out to me directly at Staci.Roberts@cielotalent.com.
5.0
Mar 11, 2024

Career Growth

Recommend
CEO approval
Business Outlook

Pros

Benefits, Flexibility, Culture, Advancement Opportunities, additional education opportunities.

Cons

limited training when coming into a new role due to volumes.

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Cielo Response
2y
Hi, this is Becky, VP - Talent Development. Firstly, thank you for all the positive comments you've shared here, I appreciate you highlighting the additional education opportunities that we offer to our employees. I understand that transitioning into a new role can sometimes present challenges, however, I would greatly appreciate if you could provide us with more specific details about the training you feel were lacking, so that we can address any gaps and make improvements where necessary. We are proud to provide comprehensive training and development opportunities for all our employees, including leaders like yourself. There a range of programs and resources in place to support your growth including Manager Meet-ups, regular Succeed trainings and guidance through every stage of leadership in our dedicated Manager's Corner site. I encourage you to each out to your leader or you can contact me directly at Becky.Chung@cielotalent.com. Please know we are committed to providing you with the necessary support and resources to help you succeed in your career at Cielo.
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Glassdoor has 1,933 Cielo reviews submitted anonymously by Cielo employees. Read employee reviews and ratings on Glassdoor to decide if Cielo is right for you.