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Hello, this is Kirsten Mayer, EVP – People & Culture. I appreciate your honesty and value your insights, as they help us identify areas for growth and make necessary changes. I personally believe in the importance of recognizing and rewarding our employees for their hard work and dedication and would like to clarify that we are currently in the midst of our merit period, and eligible employees have received a bonus this quarter. I encourage you to reach out to your leader or the Corporate Services team to discuss any concerns you may have regarding compensation or career growth opportunities.
I want to assure you that Cielo values the talent and expertise of our employees across all regions, including North America. Our hiring decisions are based on a variety of factors, including skills, experience, talent requirements and cultural fit. We continuously strive to create a diverse and inclusive workforce that represents the global communities we serve, and responding to what our clients need is important to us. We also believe in open and transparent communication and want to ensure that everyone’s voice is heard. Again, I encourage you to engage in open and constructive dialogue with your manager or you are welcome to contact me at Kirsten.Mayer@cielotalent.com to address any specific issues you may have. Thank you again for sharing your thoughts. It’s important to highlight that your feedback is important to us as we continuously work towards improving our employee experience.